Tips before contacting us:

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  • If you purchase a product from any other retailer (Amazon, for example) it does not include a download. In particular, eBooks do not include the Companion Disk Download.
  • For Purchases or Downloads, please check the email account you used at checkout, including your junkmail folder. You should already have instructions and links to your files! For large downloads, you can use the INVOICE ID from your receipt. For pose downloads, simply login and go to the Library page.
  • For questions about orders, please include some information, such as:
    Invoice ID, email address used at checkout, and Date of Purchase.
  • To get a response, please be sure you can receive email from, for example, by adding us to your white list (instructions).
  • Trouble logging in? Try the Recover Login page.
The tips above solve the most common problems
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  Note: Please check your email for instructions and links to your downloads.
We're generally available 10 a.m.-4 p.m. Eastern Time.

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